Terms and Conditions for Man and a Van Services in St Johns Wood
These terms and conditions set out the basis on which Man And A Van St Johns Wood provides moving, delivery, clearance, and related transport services within the United Kingdom. By making a booking, the customer confirms that they have read, understood, and agreed to these terms. They are designed to create a clear and fair agreement between the customer and the service provider, covering the booking process, payment obligations, cancellations, liability, waste handling requirements, and the legal framework that applies to the service.
For the purposes of these terms, references to “we”, “us”, and “our” mean the service provider operating the man and van service. References to “you” and “your” mean the customer, client, or authorised representative placing the booking. These terms apply to domestic and commercial jobs, including single-item transport, multi-item moves, furniture collection, light removals, and general transport assistance. They do not replace any statutory rights that cannot lawfully be excluded or limited.
By requesting a quotation or confirming a booking, you acknowledge that all details supplied are accurate and complete to the best of your knowledge. Where information is incomplete or later found to be incorrect, the scope, timing, and price of the job may need to be revised. The man and van service in St Johns Wood may rely on the information provided by you when allocating vehicles, staff, equipment, and time.
Booking Process
A booking is usually made by providing details of the items to be moved, collection and delivery addresses, access conditions, preferred dates, and any special requirements. We may also ask for photographs, approximate volume, floor level, parking restrictions, or information about bulky, fragile, or heavy goods. A quotation is generally based on the information supplied at the time of enquiry and may be subject to change if the job differs materially from the description provided.
A booking is only confirmed when we have accepted the job and, where required, received any deposit or advance payment requested. Confirmation may be given verbally, in writing, by email, or through another recorded method. It is your responsibility to check the confirmation carefully and notify us promptly if any detail is incorrect. The customer must ensure that the date, time, addresses, access arrangements, and item list are all correct before the service begins.
We reserve the right to refuse or cancel a booking if the requested service is unsafe, unlawful, outside our operational capacity, or likely to result in damage to property, equipment, or goods. We may also decline a booking where there is a conflict of interest, a lack of suitable access, or a risk of breach of transport, traffic, parking, or waste laws. The St Johns Wood man and van team may request further details before accepting work to ensure a suitable vehicle and staffing level are assigned.
Payments and Charges
All prices are quoted in pounds sterling unless otherwise stated. Quotes may be fixed, hourly, mileage-based, or calculated using a combination of factors such as vehicle size, labour time, access difficulty, waiting time, and disposal fees. Unless expressly agreed, quotations are based on standard loading conditions and reasonable access. Additional charges may apply for congestion, parking penalties, ferry or toll costs, staircase-only access, long carries, specialist handling, heavy lifting, or delays outside our control.
Payment terms will be stated at the time of booking or in the service confirmation. We may require full or partial payment in advance, and in some cases payment may be taken at completion of the job. Acceptable methods of payment may include bank transfer, card payment, or cash, depending on the arrangement agreed. Where payment is due on completion, it must be made immediately unless otherwise agreed in writing. Late payment may result in administration charges, recovery action, or suspension of future services.
If additional work is requested during the job, including extra stops, additional items, extended waiting, or changes to the original scope, further charges may apply. Any revised cost will normally be explained before the additional work proceeds, where reasonably practicable. If the customer chooses to proceed, the revised charge will be payable in accordance with the payment method agreed for the original booking.
Cancellations, Rescheduling, and Delays
You may cancel or reschedule a booking by giving notice as early as possible. Cancellation terms may vary depending on how much notice is provided, whether a deposit has been paid, and whether resources have already been allocated. If you cancel at short notice, especially on the day of collection, we may charge a cancellation fee to cover reserved time, staff allocation, and vehicle costs. Deposits may be non-refundable where this is clearly stated at the time of booking.
We may also need to reschedule or cancel a booking due to circumstances beyond our control, such as severe traffic disruption, vehicle breakdown, extreme weather, illness, unsafe access, or legal restrictions. In such cases we will use reasonable efforts to notify you as soon as possible and offer an alternative date or time where feasible. We will not be liable for losses arising from unavoidable delays or cancellations caused by events outside our reasonable control, except where the law requires otherwise.
If we arrive and are unable to complete the service because access is blocked, the customer is absent, required information was inaccurate, or the property is unsafe, the booking may be treated as a late cancellation or failed attendance. In those circumstances, any call-out, waiting, or aborted-job charges may be payable. We recommend that the customer remains available by phone and ensures that all access and parking arrangements are in place before the agreed arrival time.
Liability and Customer Responsibilities
Our service is provided with reasonable care and skill. However, the customer remains responsible for ensuring that goods are properly packed, protected, and suitable for transport unless we have expressly agreed to supply packing services. Fragile items should be packaged with appropriate materials and labelled clearly. We do not accept responsibility for pre-existing damage, insufficient packaging, or loss resulting from inaccurate descriptions of items or access conditions.
We will use reasonable care when handling goods, but our liability is limited to direct loss or damage caused by our proven negligence, subject to the exclusions and limits set out in these terms and any applicable law. We are not responsible for indirect or consequential loss, loss of profit, missed appointments, emotional distress, or business interruption. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded.
The customer must ensure that items handed over for transport are lawful to move, owned by the customer or authorised for transfer, and free from prohibited or dangerous contents unless disclosed in advance and expressly accepted by us. You are responsible for disconnecting appliances, draining fluids, removing personal data, and securing valuables where appropriate. The man and van in St Johns Wood may refuse to move items that appear unsafe, illegal, contaminated, infested, or otherwise unsuitable for transport.
Where our staff move items into or out of premises, reasonable care will be taken to avoid damage. However, the customer should protect floors, walls, doorframes, and other vulnerable surfaces where additional safeguarding is required. We are not liable for damage caused by inadequate access, structural defects, poor weather conditions, unstable loads, or the movement of items that were not properly prepared for transport. Any claim for loss or damage should be reported promptly with supporting evidence.
Waste, Disposal, and Environmental Compliance
Where the service includes rubbish removal, clearance, recycling, or disposal, the customer must provide an accurate description of the waste. We will only remove materials that can be lawfully transported and disposed of in accordance with applicable UK waste regulations. Controlled waste, hazardous waste, electrical equipment, appliances, mattresses, plasterboard, chemicals, paint, gas canisters, asbestos, batteries, and similar regulated materials may require special handling or may be refused altogether unless separately agreed and lawfully managed.
The customer remains responsible for ensuring that waste presented for collection is correctly described and not mixed with prohibited items. If waste is incorrectly described and additional sorting, segregation, or special disposal is required, further charges may apply. We may refuse to handle waste that is unsafe, contaminated, illegally deposited, or likely to breach environmental or transport obligations. The man and van service will not assist with fly-tipping or any disposal that would result in unlawful abandonment of waste.
Any waste transferred to us will be managed in a lawful manner, which may include reuse, recycling, transfer to licensed facilities, or authorised disposal routes. Where required, the customer may need to provide evidence of ownership, authority to dispose, or additional information for compliance purposes. We reserve the right to obtain the customer’s confirmation in writing that all waste presented is legal to remove and that no restricted items have been concealed among general rubbish.
Insurance, Claims, and Property Access
We may maintain insurance cover appropriate to the nature of the service, but the customer should not assume that every type of loss is insured. Any insurance available will be subject to policy terms, exclusions, limits, and excesses. Customers are encouraged to maintain their own cover for high-value goods, especially where items are antiques, collectibles, electronics, artwork, or equipment with sentimental or commercial importance.
Claims for loss or damage should be made as soon as reasonably possible and no later than any period stated in the booking confirmation, together with reasonable evidence such as photographs, a description of the item, proof of value, and details of the circumstances. We may inspect the item, packaging, access route, or delivery location before deciding whether a claim is valid. Any compensation offered will normally be limited to the direct cost of repair, replacement, or the service fee concerned, as appropriate and lawful.
The customer is responsible for ensuring that the collection and delivery locations are accessible at the agreed time. This includes providing accurate addresses, access codes where applicable, safe parking arrangements where possible, and any permissions needed to enter private property. If permits, loading bay access, building rules, or other permissions are required, it is your responsibility to arrange them unless we expressly agree otherwise. Delays caused by access problems may result in additional charges.
Conduct, Safety, and Service Standards
We expect all customers, occupiers, and representatives to treat our staff with respect and to provide a safe working environment. Abusive, threatening, discriminatory, or violent behaviour will not be tolerated and may result in immediate termination of the service without refund. Our staff may stop work if they believe there is a risk to health and safety, if the environment is unsafe, or if the customer requests conduct that is unlawful or impractical.
Our team may decline to carry out actions that would create an unreasonable risk of injury or damage, including moving items that are too heavy, unstable, sharp, contaminated, or inadequately prepared. We may also require additional staff, equipment, or time if the job changes once on site. Where the customer insists on proceeding against our advice, we may refuse the instruction and leave the item uncollected or the service incomplete.
These terms are intended to operate fairly and in line with UK consumer law and general contract principles. If any part of these terms is found to be invalid or unenforceable, the remainder will continue in effect. Any delay in enforcing a right under these terms will not be treated as a waiver of that right unless we agree in writing.
Governing Law
These terms and any dispute or claim arising out of or in connection with them shall be governed by and interpreted in accordance with the law of England and Wales. The parties agree that the courts of England and Wales shall have jurisdiction, subject to any mandatory consumer protection rights that apply. If you are using the service outside England and Wales, the law governing the contract may still be English law where the service is arranged and performed under that legal framework.
If a disagreement arises, both parties should first attempt to resolve the matter in good faith and by reasonable communication. Nothing in these terms prevents either party from relying on statutory rights, alternative dispute resolution where offered, or any rights that cannot be excluded by law. By booking the service, you confirm that you understand the nature of a man and a van agreement and accept these terms as the basis of the contract.